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Sussex Removals is proud to be registered with Checkatrade.com with over 800 reviews, friendly and Professional Removals and Storage In Sussex.

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Effective Date: 10th October 2024
At Sussex Tailored Removals, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website, interact with our services, or communicate with us.

1. Data Controller

The data controller responsible for your personal data is Sussex Tailored Removals, registered in the UK with Company No. 06320121. You can contact us regarding any questions about your personal data or this privacy policy at:
  • Email: moveme@sussexremovals.co.uk
  • Phone: 0800 043 6688
  • Address: Unit 3 New Wharf, Brighton Road, Shoreham By Sea, West Sussex, BN43 6RE.

2. Personal Data We Collect

We may collect and process the following personal data:
  • Contact Information: Name, email address, phone number, home address.
  • Service Information: Details about removals, packing, storage requirements, or other services requested.
  • Financial Information: Payment details (note that complete payment card information is not stored by us directly but is processed via secure third-party payment providers).
  • Technical Data: IP address, browser type, operating system, and pages accessed on our website (via cookies and analytics).
  • Communications: Records of your communications with us, including email, phone, or online forms.

3. How We Use Your Data

We will only use your personal data where it is necessary to:
  • Provide Services: To arrange and manage removals, storage, or other services.
  • Communication: To contact you regarding your requests, including quotes, appointments, or updates about your service.
  • Billing and Payments: To process payments for the services you receive.
  • Marketing: With your consent, we may send promotional materials about our services.
  • Legal Compliance: To comply with any legal or regulatory requirements.

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases for processing your personal data:
  • Consent: When you have given explicit consent (e.g., for marketing communications).
  • Contract: When the processing is necessary to fulfill a contract (e.g., providing a removal service).
  • Legal Obligation: To comply with legal obligations (e.g., tax laws).
  • Legitimate Interests: Where necessary for our legitimate interests, such as improving our services or managing communications.

5. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example:
  • Contact information related to removals and storage services will be kept for a reasonable period after the service has been completed.
  • Financial data may be kept for as long as required by law (e.g., for accounting or taxation purposes).

6. Your Rights

Under the GDPR, you have the following rights:
  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
  • Right to Restrict Processing: You can ask us to limit the processing of your personal data.
  • Right to Data Portability: You can request that we transfer your personal data to another service provider.
  • Right to Object: You can object to the processing of your data, especially for direct marketing purposes.
  • Right to Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.
To exercise any of these rights, please contact us at moveme@sussexremovals.co.uk.

7. Data Security

We take data security seriously and have implemented technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, secure storage systems, and limited access to your data by authorized personnel only.

8. Sharing Your Data

We do not sell or trade your personal data. However, we may share your personal data with trusted third parties to help us provide services, such as:
  • Payment Providers: To process payments securely.
  • Service Providers: For IT, administrative support, and removals services.
  • Legal Authorities: If required to comply with legal obligations or respond to legal processes.
We ensure that any third parties we work with comply with data protection laws and treat your data securely.

9. International Data Transfers

If your personal data is transferred outside the UK or the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data, such as using Standard Contractual Clauses (SCCs) approved by regulatory authorities.

10. Cookies

Our website uses cookies to enhance your browsing experience and to gather data on website usage. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or in the law. We encourage you to review this policy periodically. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
  • Email: moveme@sussexremovals.co.uk
  • Phone: 0800 043 6688
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you believe your data is not being handled correctly.

We can offer a complete door-to-door service

What We Offer

We can remove the stress from moving office or home

International

We can move you anywhere in the world.

UK Removals

We promise to help you move anywhere at anytime.

Always On Time

Punctual fast service

Customer Reviews & Feedback

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Moved from West Wineham to Barcelona.

“Once again we have had brilliant service from these guys - we move a lot and they are the only company that we have used more than twice! Friendly. Helpful. Professional. Will be using Frazer again!.”

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Removals from Wineham to Scotland.

“Very good service from all concerned. The removal guys were so friendly and professional that we were very happy to leave them to pack up our house whilst we drove off to Scotland. When the items reached our new home, we found them to be packed carefully and in good order, making unpacking an easy job for us. The price of the service was also extremely competitive and far better value than the *big* removal firms. We would definitely recommend Frazer and the team.”

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Moved from West Wineham to Barcelona.

“Once again we have had brilliant service from these guys - we move a lot and they are the only company that we have used more than twice! Friendly. Helpful. Professional. Will be using Frazer again!”

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Removal from Wineham to Mid Wales.

“Very impressive organisation. The move was faultless-staff well trained and managed, hard and tidy workers, carefull and helpful. Time scales were met every time. My furniture and possessions [I packed the 'smalls' myself] were carefully protectively wrapped and packed onto the two trucks used and with experience and care.I have a large collection of valuable pottery and no damage at all. A cost effective and efficient Company-I would use again. If you choose Sussex Removals Ltd you will be in safe hands.”